Privacy policy

Personal data protection policy

Your personal data as a user of the website
(hereinafter the ‘Website’) are processed in the following way:

Who is the data controller?

The data controller is the Syndicat de Défense des Producteurs de
Lait et Transformateurs de Beurre et Crème d’Isigny (hereinafter
‘ODG Beurre et Crème d’Isigny’), a protection and management
body (Organisme de Défense et de Gestion), Siret no.
42783860200014, having its registered office at 2 rue du Docteur
Boutrois, CS10099, 14230 Isigny-sur-Mer, France.

How and why does ODG Beurre et Crème d’Isigny collect my

Your personal data are collected through the contact form that is
completed and submitted on the Website’s ‘Contact Us’ page.
Fields marked by an asterisk are required. If one of those is left
blank, we will be unable to process your request. The personal
data collected through the contact form are used by ODG Beurre
et Crème d’Isigny for the purpose of managing requests for
information and complaints about our products, with your
consent being given when you send your information request or

Which categories of data are collected by ODG Beurre et
Crème d’Isigny about me?

ODG Beurre et Crème d’Isigny processes the required personal
data for the purposes described in Point 2 above, with that data
Full name
Email address
Telephone number
When you send your request via the contact form (‘Contact Us’
page) on the Website, ODG Beurre et Crème d’Isigny collects data
about your company name and your roles, where applicable.

Please remember that it is strictly prohibited to enter health
information on this form, including in the free text field, or any
other personal details as defined in the European General Data
Protection Regulation (2016/679).

Who can access my data?

Your personal data is exclusively processed by ODG Beurre et
Crème d’Isigny for the purposes stated in Point 2 above. ODG
Beurre et Crème d’Isigny allows limited access to your personal
data by the following people within ODG:
– For personal data collected through the contact form for a
complaint or information request: Staff authorised and tasked
with managing complaints and information requests from
– For personal data collected through the contact form for a sales
and marketing request: Staff authorised and tasked with sales and
Staff within ODG Beurre et Crème d’Isigny receiving your personal
data ensure that your personal data is kept strictly confidential.
Furthermore, your personal data collected for the purposes
mentioned in Point 2 above may be sent to ODG Beurre et Crème
d’Isigny’s service providers and subcontractors.

How long are my personal data stored?

Your personal data collected through the contact form on the
Website (‘Contact Us’ page) when you submit a request or
complaint are stored for the time required to respond to your
communication. After that time, your data are archived for a
maximum period of five (5) years from the date of last contact, as
proof for use with external bodies or as evidence in the event of
legal proceedings. These data may then be anonymised and
stored for analysis and statistical purposes.

How are my personal data protected?

ODG Beurre et Crème d’Isigny implements physical and technical
security measures to protect your personal data from any
unauthorised access or intrusion.

What are my rights over my data?

In accordance with the General Data Protection Regulation
(GDPR), which came into force on 25 May 2018, and the French
Data Protection Act no. 78-17 of 6 January 1978, amended on 20
June 2018, you have the right to access, correct, restrict and erase
your personal data, the right to data portability for your personal
data and the right to provide instructions on what you want to
happen with your data after your death. You can also object for
legitimate reasons to the processing of all or part of your personal
data and withdraw your consent at any time.
You can exercise those rights by sending an email to or by sending a letter to ODG
Beurre et Crème d’Isigny, 2 rue du Docteur Boutrois, 14230 Isigny
Sur-Mer, France.
You also have the right to lodge a complaint with CNIL (the French
National Commission for Information Technology and Civil
Liberties) for any failure on our part following your request to
exercise those rights or more generally about current applicable
personal data protection regulations.


When viewing the Website, cookies are stored on your computer
or other device. Those cookies enable us to analyse traffic and
improve our Website.
You may accept or reject the cookies by using the options shown
in the banner displayed when you first visit the Website.

8.1. What are cookies?

Cookies are packages of information identified by a name and
stored on a terminal when you browse the Website. Your web

browser stores them for a certain period and sends them back to
the internet server every time you return to the Website.
There are various types of cookies:

(i) Proprietary cookies and third party cookies
Cookies are called ‘proprietary’ or ‘third party’ depending on the
domain issuing them. Proprietary cookies are those stored on your
terminal by the Website when you are viewing the Website. Third
party cookies are those stored on your terminal by a domain other
than the Website (for instance, a cookie may be stored on your
terminal by a third party advertising company on the Website).
When you are browsing the Website and another entity stores a
cookie on your terminal through the Website, that cookie is a third
party cookie.

(ii) Session cookies
These cookies enable ODG Beurre et Crème d’Isigny to track your
actions during your browser session on the Website. The browser
session starts when you open your browser window and ends
when you close that window. Session cookies are temporary. Once
you close the browser, all session cookies are deleted.

(iii) Persistent cookies

Les cookies persistants restent sur votre terminal après la fermeture de la session de navigation et ce pour la durée propre à chaque cookie. Ils sont activés à chaque fois que vous consultez le Site.

8.2. What types of cookies are used on the Website and for
which purposes?

Persistent cookies remain on your terminal after you close the
browser session, for a period defined for each cookie. They are
activated every time you view the Website.

(i) Strictly necessary technical cookies

These cookies are required for the Website’s operation and to
enable you to browse the Website in an optimal manner and use
its features. Without these cookies, you cannot make normal use

of the Website. These cookies only require the user to be informed
of them in order to be stored on the terminal and do not enable
any behaviour tracking or identification.

● PHPSESSID: This is a purely technical cookie. Its only
role is to enable identification for the Website’s
administration and producer section. Lifespan: Session
● PREF: This cookie stores your preferences and other
information including your preferred language, the
number of search results you want to display on the
page and whether or not you want to activate Google’s
Safe Search filter. Lifespan: 10 years
● VISITOR_INFO1_LIVE: This is a cookie defined by
YouTube which measures your bandwidth to
determine if you receive the new reader interface or
the old one. Lifespan: 8 months
● YSC: This cookie is defined by the YouTube video
service on pages with session integrated YouTube


(ii) Audience measurement cookies

These cookies help us generate traffic and use statistics for various
parts of the Website (pages and content viewed, path, etc.). They
enable ODG Beurre et Crème d’Isigny to improve the Website’s
user friendliness and appeal. These cookies are only stored on your
terminal if you give your express consent via the cookie banner.
● _ga: This cookie records a unique identifier used to
generate statistical data on how people use the
Website. Lifespan: 2 years
● _gat: This cookie reduces the query rate. Lifespan:
● _ga: This cookie records a unique identifier used to
generate statistical data on how people use the
Website. Lifespan: Session

(ii) Advertising cookies
These cookies are used to determine which advertisement to
display according to your Website browsing in order to minimise
the display number, measure the effectiveness of advertising
campaigns and adapt advertisements to your preferences. ODG
Beurre et Crème d’Isigny does not use or store on your terminal
any advertising cookies from our Website.

8.3. How can I manage cookies stored by the Website?

When you first visit the Website, you will see a banner informing
you that ODG Beurre et Crème d’Isigny and/or any other identified
third party may store cookies on your terminal through the
You can configure your cookies settings on that banner by
accepting or rejecting the cookies. By default, the storage of
strictly necessary technical cookies on your terminal is activated
and cannot be deactivated as those cookies are essential for the
Website’s operation. However, you may accept or reject cookies
requiring your consent (audience measurement cookies,
advertising cookies, social media cookies, etc.) on the cookie
banner. Rejecting cookies will result in the cookies in question not
being stored on your terminal.
If you authorise cookies to be stored on your terminal, the cookies
attached to the pages and content you have consulted may be
temporarily stored in a dedicated space on your terminal. They
can only be read by their issuer.